Absolutely. We conduct a thorough nationwide background check on all applicants as the final step in our pre-screening process. Only about 10% of the applying candidates become certified Cleaning Charm cleaners.
Rest assured, we’ve taken multiple steps to keep your information safe. Our booking page is protected by extended validation SSL and our booking form is highly secured with 256-bit encryption. Credit card transactions are handled through Stripe, which is also layered in their own strong encryption. Plus, we never store your credit card number, just a secure token for processing payments. Your security is top priority.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can log into your account at #
and update your card on file. Your new card will be set as your default automatically.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at #
You can submit a password change request on the customer login page at #
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Our professional home cleaners service the city of Boston including: Downtown Boston, Back Bay, the North, South and West End, Beacon Hill, Fenway/Kenmore, Allston/Brighton, Jamaica Plain, Roxbury, Dorchester, South Boston, East Boston, Charlestown, Cambridge, Somerville, Brookline, Newton, Quincy, Medford and Malden.
But feel free to contact us online or give us a call to see if we service your area not listed above.